Resolving conflict between coworkers

CRCST practice question · Professional Development & Human Relations

Two technicians disagree loudly about how to divide the work on the assembly line. What is the best first step toward resolving the conflict?

  • A. Ignore the conflict and hope it goes away
  • B. Discuss the conflict with the rest of the team on social media
  • C. Have them talk privately and calmly, each listening to the other's concerns to find a solution
  • D. Have the louder person decide how the work is divided

Answer

C. Have them talk privately and calmly, each listening to the other's concerns to find a solution

Conflict is best addressed early, privately and respectfully, with both sides heard; if that fails, a supervisor can help. Ignoring conflict lets it grow, and favoring the louder person is unfair.

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